IAB is committed to provide satisfactory services to our customers, suppliers and ‘stakeholders’ based on the Clients Charter as follows:
Course Participants
- Ensure that all participants are provided with friendly and equitable services during registration.
- Ensure that all participations are provided with adequate assistance during registration.
- Ensure that training materials are provided to the course participants during registration.
- Ensure that participants are informed of any amendments made to the course schedule 24 hours prior to the commencement of course.
- Ensure that the course schedule is fully observed.
- Ensure that certificates are issued to the participations within three weeks of the completion of the course.
- Ensure that the welfare of all participants is attended to during their stay in IAB.
- Ensure that any complaints from participants are attended to:
- Within 2 hours following verbal complaints to the person-in-charge
- Within 2 days following the submission of the complaints forms.
Staff
- Ensure that the welfare of staff IAB is adequately addressed.
- Ensure that all the administrative staff of IAB is provided that opportunity to enhance their competencies through systematic training programmes prior to the designations of a new task.
- Ensure that all academic staff of IAB are provided the opportunity to enhance their competencies through systematic training programmes at least once a year.
- Ensure that all views and constructive comments from the staff are addressed and given due consideration.
- Ensure that equipment and machinery are adequately provided to all staff according to the needs and scope of individual tasks.
- Ensure that all necessities pertaining to the course are provided within a week from the date of request.
- Ensure that all the details in the service record book of IAN staff are updated.
Supplier
- Ensure that all information pertaining to the supply of services/good is channeled effectively.
- Ensure that all transactions regarding provision of supplies and tender selections are transparent and conducted according to the rules and regulations.
- Ensure that all payment process for the supply of services and goods are settled within 30 days after the relevant documents have been submitted.
Stakeholders
- Ensure that all applications/ directives from all ‘stakeholders’ are responded to / acted upon within 3 days.
- Ensure that at any particular time, at least one academic staff member is available to assist in providing consultancy services to any stakeholder.
- Ensure that at any particular time, at least one academic staff/ support staff member will represent IAB at a function / meeting held by any stakeholder.
Email : webmaster@iab.edu.my || iab@iab.edu.my || helpdesk@iab.edu.my
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